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Frequently Asked Questions

Find answers to common questions about the OCS assessment, certification process, and account management.

WHAT IS THE OCS ASSESSMENT?

HOW DO I REGISTER FOR THE ASSESSMENT?

HOW LONG IS MY CERTIFICATE VALID FOR?

WHAT HAPPENS IF I FAIL THE EXAM?

CAN I TAKE THE EXAM ON ANY DEVICE?

HOW DO I VERIFY OR CHECK SOMEONE’S CERTIFICATE?

Is it a separate certificate for each ride I operate or own?

Should my attendants have certificates?

What if I want my attendants to operate rides I own?

I want to leave an attendant to operate a ride on their own, I will not be onsite to assist them, can I do this?

I got my certificate 6 months ago and now I have just purchased a new ride; do I need to update my certificate?

I’m going to a large event and need to bring on 5 new attendants how much will this cost?

I have been asked to operate a ride for a friend can I do this with my certificate even though I don’t own the ride?

I have to leave site during opening hours and I’m leaving an attendant to operate the ride, can I ask a friend to keep an eye on my ride.

How can my certificate have nothing to do with the rides I own?

What about the practical training sheets, who signs me off on my own rides?

Do I need to do this?

How much does it cost and where does the money go?

What happens if I fail the assessment?

Why does the certificate only last for one year?

Will the cost change?

I struggle to read with dyslexia can I get help?

Can I read the syllabus as I am taking the assessment?

Can I delete my account?

I have a question, who do I ask?